1. Introduction

JetEmail Pty Ltd ("JetEmail", "we", "us", or "our") is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988 (Privacy Act), the Australian Privacy Principles (APPs), and the European General Data Protection Regulation (GDPR) where applicable.

This Privacy Policy explains how we collect, use, disclose, and manage your personal information when you use our email delivery services, visit our website, or interact with us in other ways.

JetEmail Pty Ltd

Australian Company Number: 641 539 166

Contact: legal@jetemail.com

2. Information We Collect

Account Information

When you create an account with JetEmail, we collect:

• Name and contact details (email address, phone number)
• Business information (company name, website, industry)
• Billing information (address, payment method details)
• Account credentials (username, encrypted passwords)

Service Usage Data

When you use our email delivery services, we collect:

• Email content and metadata (sender, recipients, subject lines, timestamps)
• Delivery analytics (open rates, click rates, bounce rates)
• API usage logs and technical data
• Domain and DNS configuration information

Website and Technical Information

When you visit our website or use our services, we automatically collect:

• IP addresses and device identifiers
• Browser type, version, and settings
• Operating system and device information
• Website usage patterns and analytics
• Cookies and similar tracking technologies

Communications

We collect information from your communications with us, including:

• Support ticket content and correspondence
• Feedback and survey responses
• Marketing communication preferences

3. How We Use Your Information

Service Delivery

• Delivering email messages on your behalf
• Providing email analytics and reporting
• Managing your account and billing
• Providing customer support

Service Improvement

• Monitoring and improving service performance
• Developing new features and services
• Analyzing usage patterns and trends
• Testing and optimizing our platform

Legal and Security

• Preventing fraud and abuse
• Ensuring compliance with anti-spam laws
• Protecting our systems and infrastructure
• Meeting legal and regulatory obligations

Marketing (with consent)

• Sending service updates and announcements
• Providing educational content and best practices
• Promoting relevant features and services

4. Legal Basis for Processing (GDPR)

For users in the European Union, we process personal data based on the following legal bases:

• Contract Performance: Processing necessary to provide our email delivery services
• Legitimate Interests: Service improvement, security, and fraud prevention
• Legal Obligation: Compliance with applicable laws and regulations
• Consent: Marketing communications and optional features (where required)

5. Information Sharing and Disclosure

Service Providers

We share information with trusted third-party service providers who assist us in delivering our services:

• Cloud hosting and infrastructure providers
• Payment processors
• Analytics and monitoring services
• Customer support platforms

A complete list of our subprocessors is available at: jetemail.com/legals/gdpr-subprocessors

Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes or government requests
• Enforce our terms of service or policies
• Protect our rights, property, or safety
• Investigate potential violations or abuse

Business Transfers

In the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of the transaction, subject to appropriate safeguards.

6. International Data Transfers

JetEmail is based in Australia, and your information may be processed and stored in Australia and other countries where our service providers operate, primarily the United States.

For transfers to countries without adequate data protection laws, we implement appropriate safeguards including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions where available
• Additional security measures as required

7. Data Security

We implement comprehensive security measures to protect your personal information, including:

Technical Safeguards

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security monitoring and logging
• Automated backup and recovery systems
• Network security and firewall protection

Administrative Safeguards

• Staff training on privacy and security
• Confidentiality agreements for all personnel
• Regular security assessments and audits
• Incident response procedures
• Vendor security requirements

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specific retention periods include:

• Account Information: For the duration of your account plus 7 years for tax and legal purposes
• Email Content: Up to 30 days for delivery purposes, then deleted unless required for dispute resolution
• Analytics Data: Up to 24 months for service improvement
• Support Records: Up to 3 years for quality assurance
• Marketing Data: Until consent is withdrawn or account is closed

9. Your Privacy Rights

Australian Privacy Rights

Under the Australian Privacy Act, you have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Make a complaint about privacy breaches
• Request information about our privacy practices

GDPR Rights (EU Users)

If you are in the European Union, you also have additional rights including:

• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to certain types of processing
• Right to Withdraw Consent: Withdraw consent for consent-based processing

Exercising Your Rights

To exercise your privacy rights, please contact us at legal@jetemail.com. We will respond to your request within the timeframes required by applicable law (typically 30 days for GDPR requests and 30 days for Australian Privacy Act requests).

10. Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our website and services. Types of cookies we use include:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand website usage patterns
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used for targeted advertising (with consent)

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

13. Data Breach Notification

In the event of a data breach that may result in serious harm to individuals, we will:

• Notify the Australian Privacy Commissioner within 72 hours (where required)
• Notify relevant EU supervisory authorities within 72 hours (for GDPR breaches)
• Notify affected individuals without undue delay where required by law
• Take immediate steps to contain and remedy the breach

14. Privacy Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will: